Call centers are a crucial component of successful businesses in today’s economic landscape, and they’ve been growing increasingly important over the past few months. Research tells us that:
- 58% of customers say that customer service affects their choice of a brand
- 59% of customers say their expectations for customer support have risen over the past year
What this says is that customers are increasingly expecting companies to have first-rate customer support, and this includes phone support. This is especially true during the COVID-19 global pandemic, which has forced many companies to restructure as remote organizations and led to many customers resorting to phone calls to solve their needs.
FH Cann & Associates is a leading provider of call center solutions, particularly for some of the most complex and challenging call center projects that exist today. FH Cann & Associates has seen a first-hand rise of remote call center teams in 2020 and expects this trend to continue.
Necessary for every industry
Robust call center solutions are a necessity for every industry. FH Cann & Associates provides these services to large companies, governments and municipalities, education systems, financial institutions, medical organizations, and even utility companies. The need for extensive call center solutions is great and is a necessity in every industry.
Highly trained employees
The key to being able to offer top-notch call center solutions is by having a team of highly trained employees who are experts in remote call centers. The team at FH Cann & Associates goes through thorough training and frequent re-training. They are also dedicated to particular customers, so they learn the nuances of those accounts and can provide the best services. FH Cann & Associates is also careful to train their employees in data protection and information security, so they are able to discreetly handle sensitive information.
Compliance and quality control
With the rise of remote call center teams, comes the need for excellent compliance and quality control. This is not a given at every call center provider and is something customers should be sure to look for. For example, FH Cann & Associates uses a state-of-the-art software-as-a-service system for their crucial corporate documents, to ensure all employees have read necessary documents and are properly certified. FH Cann & Associates also monitors calls daily for compliance of Federal and State laws, and senior staff meet with the collectors at least monthly, to review their performance.
About FH Cann & Associates
FH Cann & Associates is a leading provider of complex call center solutions, as well as account receivables management services. They work across a wide range of industries. They were recently featured in Yahoo! Finance for adding 125 team members to their Sharonville, Ohio office. To learn more about FH Cann & Associates, you can view their blog, as well as their Twitter account.